FAQs
About the Clinic & Practitioner
All consultations and treatments are performed personally by Karen Kelly, Independent Nurse Prescriber, with almost 30 years of nursing experience and over 12 years in aesthetics.
Karen qualified as a Registered Nurse in 2000, working in cardiac, trauma, respiratory and neurosurgical settings before becoming a Critical Care Sister for 20 years. She holds a BSc in Nursing & Human Sciences and an MSc in Advanced Clinical Practice. Her strong NHS background and advanced clinical training underpin the clinic's focus on patient safety and evidence-based care.
Radiant Medical Aesthetics & Wellbeing has clinics in Ringmer and Heathfield, serving clients from London, Essex, Kent and Sussex.
Yes, we are accredited by Save Face, the Joint Council for Cosmetic Practitioners (JCCP) and the Aesthetics Complications Expert Group (ACE).
Save Face is a Government-recognised register. Accreditation confirms our clinic has passed a rigorous 116-point inspection covering practitioner qualifications, product sourcing, environment and safety protocols.
Patient Safety
We use only genuine, licensed products from reputable pharmacies, follow robust consent and aftercare procedures, and maintain a 24/7 helpline for clients.
You'll receive clear aftercare instructions and can contact us any time. We have established emergency protocols and collaborate with a local Plastic Surgeon for additional support if required.
No medical procedure is risk free, but with careful consultation, skilled injection technique and strict hygiene standards, risks are minimised.
No. Botox, dermal fillers and other injectable treatments are not suitable during pregnancy or breastfeeding.
Consultations & Booking
No. Consultations are free and without obligation so we can fully assess your needs before any treatment.
We take a full medical history, discuss your goals and expectations, explain treatment options and answer your questions. Only if treatment is clinically appropriate will we proceed.
Yes. If a treatment isn't in your best interest — because of medical reasons, unrealistic expectations or concerns such as body dysmorphic disorder — we will not treat.
You can book via our online booking portal, our website contact form or by phone. We'll arrange a convenient time at one of our clinics.
Treatments
Botox is a prescription-only medicine that relaxes targeted facial muscles to soften lines and wrinkles. Results usually last 8–12 weeks.
In the UK it must be prescribed by a doctor, dentist, nurse prescriber or prescribing pharmacist after a face-to-face assessment.
Fillers are hyaluronic acid gels that restore volume or enhance features such as lips, cheeks and jawline. Results typically last 6–18 months, depending on product and area treated.
Currently in the UK they are not prescription-only, which is why choosing an accredited medical practitioner is so important.
Yes. We partner with Get Harley to provide free bespoke skincare plans and ongoing product advice, with free home delivery.
Yes. We are proud to have received over 100 five-star reviews on independent review site Trustpilot in less than two years.
Aftercare & Results
You'll be given written aftercare instructions and have access to our 24/7 helpline. Follow-up reviews are arranged where appropriate.
Many treatments show an immediate or early improvement. For example, Botox begins to work within a few days with full effect at about two weeks; fillers show instant volume; medical-grade skincare improves skin health over weeks to months.
Final Note
Radiant Medical Aesthetics & Wellbeing is built on Karen's strong NHS background and advanced clinical practice, ensuring that every aesthetic treatment combines medical expertise with patient-centred care.
We also believe knowledge is power. Our website hosts a growing collection of articles and blogs dedicated to patient education and to improving safety in aesthetics.
Explore these resources to learn more about treatments, risks and how to make informed decisions.
(This FAQ is for general information only and does not replace a personal consultation or medical advice.)
Still have a question?
We're always happy to help. Book a free consultation or get in touch directly.